Digital help desk
Benefits, paperwork and appointments have all moved online, we sit next to people until it is done.
310 administrative files unblocked in 2025
The State moved online, and left a queue of people standing outside the screen: elderly neighbours, newcomers still learning the language, families whose only internet is a cracked phone.
The need
A third of the people we meet have lost money or rights simply because a form was online-only: an unrenewed benefit, a missed appointment, a scholarship that expired unclicked.
What we do
- Open help desk three afternoons a week, no appointment, no jargon, real chairs
- Side-by-side support: the person keeps the mouse, we keep the patience
- Beginner workshops: email, passwords, spotting scams, storing documents
- Refurbished laptops handed over with training, not just a charger
The impact
310 administrative files unblocked in 2025 (pensions, health cover, housing aid) and 85 refurbished computers placed in homes that had none. The average visit recovers rights worth far more than what it costs us to run.
Two ways to carry this action
66%
of your donation comes back to you as an income-tax reduction.
Donate nowPrefer another way to give? Call us and we'll help you directly.
2 h
a month are enough to join the team behind this programme, tell us your availability below.
VolunteerBecome a volunteer
Saturday morning at the grocery, Tuesday night on the rounds, Wednesday with the kids and their fractions, tell us when you are free, we will find your spot.
- No experience needed, every new volunteer is trained and paired with a regular
- Even two hours a month count, the rota is built around real lives
- You choose the mission: rounds, grocery, tutoring, sorting, help desk
"The coffee is average. The mood is unbeatable.", a volunteer, every single week